Privacy Policy

At Online Sleep Doctor UK, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

1. Who We Are

Online Sleep Doctor UK is a digital health platform providing sleep assessments, virtual consultations, and personalised support. We are registered in the UK and fully committed to protecting your personal data.

2. What Data We Collect

We may collect the following types of personal data:

  • Contact details – Name, email, phone number, address

  • Health information – Details related to your sleep, wellbeing, and medical history (only when voluntarily provided during consultations or assessments)

  • Payment information – Securely processed via trusted third-party providers (we do not store card details)

  • Usage data – Your IP address, browser type, and activity on our site (for analytics and security)

3. How We Use Your Data

We use your data to:

  • Provide and personalise our services

  • Book consultations and deliver health advice

  • Communicate with you about your appointments or orders

  • Improve our website and user experience

  • Comply with legal obligations

4. Sharing Your Information

We will never sell your data. We may share limited information with:

  • Healthcare professionals involved in your care

  • Payment providers for order processing

  • Service providers who help us run our platform (e.g., hosting, analytics)
    All third parties are required to respect the confidentiality and security of your data.

5. Data Security

We take appropriate security measures (encryption, access controls, secure servers) to protect your data. All sensitive health data is handled in line with NHS and GDPR standards.

6. Your Rights (UK & GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Object to processing or request data portability

To exercise any of these rights, email us at [email protected].

7. Cookies

Our website uses cookies to enhance your browsing experience and collect anonymous usage statistics. You can manage cookie preferences in your browser settings. For full details, please see our Cookie Policy.

8. Contact Us

If you have any questions or concerns about your privacy, please contact:

Data Protection Officer
Online Sleep Doctor UK
Email: [email protected]